Cancellation and Refunds

Last updated: 2026-08-13

Cancellation and Refunds

We bake everything fresh, to order, in a home kitchen. That's different from a warehouse shipping packaged goods, and it's why our cancellation and refund rules are a little different too. We've tried to write this plainly and fairly — for you and for us.

1. Cancelling before baking starts

You can cancel your order for a full refund, no questions asked, any time before we start baking it. In practice, that means:

• Before we accept the order, or
• After acceptance, but before preparation has begun — we start baking against your delivery date and lead time (24 hours for standard items, 48 hours for custom cakes), so this window is typically a few hours after you order, not the full lead time.

To cancel in this window, message or call us on +91 96542 82170 as soon as possible, or use the cancel option on your order status page. We will confirm the cancellation and refund any payment already made.

2. Once baking has started

Once we've started baking your order — or, for custom cakes, once the design and decoration have been agreed and work has begun — we cannot accept a cancellation or offer a refund for change of mind.

This isn't us being difficult: the ingredients are bought and used specifically for your order, the time is committed, and unlike a shipped product, a half-baked cake or a decorated custom cake has no resale value to anyone else. A one-person kitchen absorbs that cost directly if we allow late cancellations, which is why we hold this line. We'll always tell you plainly if you're asking to cancel after this point, and why we can't.

3. If something goes wrong with your order

We want you to be happy with what arrives. If it isn't right, here's how we handle it:

Damaged in transit

If your order arrives damaged or visibly spoiled, please don't throw it away — take clear photos of the item and its packaging on the day of delivery, and send them to us on WhatsApp (+91 96542 82170) the same day. We will offer a replacement (subject to capacity and lead time) or a refund, depending on what's possible.

Wrong item delivered

If you received something different from what you ordered, tell us the same day with a photo of what arrived. We'll arrange the correct item if we can, or refund the difference or full amount.

Quality complaint

If the product itself has a genuine quality issue — for example, it tastes off, or isn't fresh — tell us with photos (and, where relevant, keep the item so we can arrange collection) on the day of delivery. We take this seriously and will review it fairly; a partial or full refund is offered where the complaint is justified. General taste preference (too sweet, didn't like the flavour) is not treated as a quality defect, since flavours are described on the product page before you order.

Photo evidence and the same-day window matter because our product is perishable — we cannot verify a complaint raised days later, and we cannot re-inspect food that's already been eaten or disposed of. Claims raised after the day of delivery, or without photo evidence, generally cannot be honoured.

Customer unavailable at delivery

If our delivery partner reaches your address in the chosen slot and nobody is available to receive the order, and we cannot reach you by phone, the order is treated as delivered and is not eligible for a refund. If you contact us promptly, we will try to arrange redelivery, but this may involve an additional delivery charge and is subject to same-day feasibility for a perishable item.

Wrong address given by customer

If the address you gave us at checkout is incomplete, incorrect, or outside our delivery radius and this only comes to light at delivery, we are not able to refund the order, since the product was correctly prepared and dispatched against the details you provided. Please double-check your address and pincode at checkout.

4. What we need from you for any claim

• Photos of the product and packaging, taken on the day of delivery.
• Your order number.
• A short description of the issue.

Send all of this on WhatsApp to +91 96542 82170 as early in the day as possible — the sooner we know, the more we can do.

5. How refunds are paid

Approved refunds are sent back to the original payment method — your UPI app or card, whichever you paid with. We do not offer cash refunds or refunds to a different account.

6. Refund timeline

Once a refund is approved, we process it within 1–2 working days on our side. From there, it typically takes 5–7 working days to reflect in your account, depending on your bank or UPI app — this part is outside our control, so please check with your bank if it's taking noticeably longer than that.

7. A fair word on all this

We're a small, one-person kitchen, and every order we bake is made specifically for you. We'll always be reasonable if something has genuinely gone wrong on our end, and we ask the same in return — a same-day photo and a clear description go a long way toward a quick, fair resolution.